Terms & Conditions

Please read these Terms & Conditions carefully. They govern your access and use of this site. By accessing or using the PrintLounge site you agree to be bound by these Terms & Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms & Conditions.

PrintLounge reserves the right to make changes to this site and to these Terms & Conditions at any time without prior notice. You should review them each time you access the PrintLounge website.

Copyrighted Materials for Limited Use

PrintLounge site contains graphics, images, document layouts, artwork, text, fonts, software tools, and other information (referred to herein as ‘content’). This site and all content are the copyrighted property of PrintLounge. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the content except as expressly allowed in these Terms & Conditions. PrintLounge reserves the right to add to, delete from, or modify any part of the content at any time without prior notice.

Use of site

You are granted permission to access and use the PrintLounge site and its content for the sole purpose of preparing, evaluating, and ordering products or services solely through PrintLounge (referred to herein as ‘products’). No other download, retention, use, publication, or distribution of any portion of the content is authorised or permitted.

You agree to use this site in a responsible manner that is in full compliance with these Terms & Conditions, and with your local laws and regulations, including export and import regulations. Without limitation, no portion of content may be utilised as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity. You agree that you will not use the site to produce products that are offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious or otherwise objectionable.

PrintLounge may terminate its service to customers found to be using this site to engage in undesirable activities. You are solely responsible for your use of content in combination with any other images, graphics, text or other materials you incorporate into your products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your products unless you have obtained the appropriate authorisations from the owners. You warrant that your products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your products.

By placing an order on this site, you warrant that you have all necessary permission, right and authority to place the order and you authorise PrintLounge to print products on your behalf. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

Transfer of Title

The customer agrees that the shipping terms for all printed products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such product shall be deemed to have occurred either (a) at the time we transmit the product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the product is available for downloading from the site.

Returns

Printlounge works hard so you can relax.  If, for any reason however you are not completely satisfied, please contact our customer service department. Any issues will be documented and ticketed for reference. We will put right any issues arising as follows:

  • 100% Refund or reprint on any defective print orders

  • 100% Free expedited reprint on any orders lost in transit

NOTE: Defective product refunds and reprints are limited to $1000. Determination of defect is at our discretion. You may be requested to supply photographic evidence of product defect and/or return defective products to PrintLounge. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders is subject to available production capacity and our discretion.

Indemnification

You agree that you shall indemnify and defend PrintLounge and all parties from whom PrintLounge has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms & Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products that was not part of the standard site content.

Disclaimer of warranty

The site and its content are provided ‘as is’ without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that operation of the site may not be uninterrupted or error free. References and links to products or services of independent companies may appear on the site. These references and links are provided ’as is’ without warranty of any kind, either expressed or implied.

Limitation of liability

in no event shall print lounge or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not PrintLounge has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from PrintLounge or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall PrintLounge be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorised use of this site or its content.

Site feedback

Any comments, suggestions, proposals or other feedback (collectively ‘feedback information’) provided to PrintLounge in connection with the operation or content of this site shall be provided by the submitter and received by PrintLounge on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of PrintLounge. By submitting any such information to PrintLounge, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that PrintLounge shall be free to use such information on an unrestricted basis.

Miscellaneous

The name that will appear on your statement will be PrintLounge Limited.

PrintLounge Limited is wholly New Zealand owned.